Please read these rs20 Terms & Conditions carefully before registering or using any of our platform's services. By creating an rs20 account, you agree to comply with all terms stated herein.
RS20 Terms & Conditions are built on six core principles that protect your rights as a Malaysian member
RS20's Terms are designed to protect the interests of every Malaysian member. Each rule we set serves a clear purpose — to keep the platform safe, fair, and enjoyable for everyone. RS20 does not impose any terms that unfairly favour the platform at the expense of players.
RS20 believes that every rule and term of use should be stated clearly, without confusing language. We don't bury important terms in fine print — everything you need to know is right here, written in plain, straightforward language that every Malaysian player can understand.
RS20's Terms guarantee that all games on our platform — from slots such as Dragon Hatch and Rome Golden Age to live casino games such as Live Big Small and Live Craps — are conducted using certified RNG or genuine physical dice. No manipulation, no tampering, just truly fair play.
RS20 is committed to paying out all legitimate winnings achieved by members in accordance with the stated terms. Bonus wagering requirements are clearly set out so you know exactly what needs to be done before making a withdrawal. Legitimate winnings are never withheld without valid reason at RS20.
To protect the integrity of the platform and all rs20 members, each individual is permitted to hold only one account. This rule ensures that no party is able to exploit the bonus or rewards system in a manner that is unfair to other players who participate honestly on rs20.
Rs20 requires all members to play responsibly. Our terms cover rules relating to the age limit (21 and above), deposit limits, self-exclusion features, and access to professional support. We take the wellbeing of every rs20 player in Malaysia seriously.
Rs20 (hereinafter referred to as "rs20", "we", or "the platform") is an online casino entertainment platform operating exclusively for the Malaysian market. Our platform offers a wide range of gaming options including video slots, live casino games with live dealers, number games, and card games – all within a secure, fair, and regulated environment.
These Terms & Conditions ("Terms") govern the entire relationship between RS20 and every individual who registers for or uses our platform. These Terms should be read together with Privacy Policy and the Responsible Gaming rs20, all of which form part of the overall agreement between you and rs20.
📌 Important: Your continued use of the rs20 platform following any amendment to the terms constitutes your automatic acceptance of the revised terms. rs20 will notify members of significant changes to the terms via in-platform notifications or to your registered email address.
To register and use the rs20 platform, you must meet all of the following eligibility requirements without exception:
When registering an rs20 account, you are required to provide information that is true, accurate, and complete. This includes your full legal name, Malaysian identity card number (MyKad), an active Malaysian mobile number, a valid email address, and any other information rs20 may require from time to time. Providing false or misleading information during registration constitutes a serious breach of these terms.
RS20 reserves the right to request identity verification from any member at any time, particularly prior to processing a withdrawal. The KYC (Know Your Customer) process may require you to submit a copy of your MyKad or passport, proof of residential address such as a utility bill or bank statement, and proof of the payment method used. Members who fail to provide the requested documents within the specified timeframe may face a temporary account suspension.
You are solely responsible for keeping your rs20 account username and password secure. Never share your login credentials with anyone, including family members. rs20 will not be held liable for any losses arising from unauthorised access to your account resulting from your own failure to safeguard your login information.
RS20 accepts deposits and withdrawals via the following local Malaysian payment methods only:
RS20 does not accept any international or foreign payment methods. All transactions within an RS20 account are in Malaysian Ringgit (MYR) only.
| Limit Type | Standard Account | VIP Account |
|---|---|---|
| Minimum Deposit | RM 10 | RM 10 |
| Daily Maximum Deposit | RM 10,000 | RM 50,000 |
| Minimum Withdrawal | RM 50 | RM 50 |
| Daily Maximum Withdrawal | RM 20,000 | RM 100,000 |
| Withdrawal Processing Time | Under 5 minutes | Immediate Priority |
Rs20 processes legitimate winning withdrawals promptly and efficiently. All withdrawals must be returned to the same payment method used to make the deposit, subject to technical requirements. rs20 reserves the right to carry out additional checks on any withdrawal deemed unusual before approving it. Withdrawals involving bonus funds are subject to the wagering requirements stated in the relevant bonus terms.
💡 rs20 Note: Withdrawals are typically processed in under 5 minutes for members who have completed KYC verification. If your withdrawal is taking longer than expected, please contact the rs20 support team via live chat for immediate assistance.
RS20 offers a wide range of bonuses and promotions to members from time to time. Each bonus is subject to wagering requirements and specific terms stated at the time the bonus offer is made. The following general rules apply to all RS20 bonuses:
All games available on the RS20 platform – including slots such as Dragon Hatch, Lucky Keno, Caishen Wins, Joker Poker, and Rome Golden Age, as well as Live Casino games such as Live Craps and Live Big Small – are governed by their respective game rules as stated in the relevant game information.
The outcome of all games on RS20 is final and may not be disputed unless there is clear evidence of a verifiable technical error. For slots and digital games, results are determined by an independently audited and certified RNG (Random Number Generator). For Live Casino games, results are determined by physical dice, cards, or actual game equipment operated by RS20's live dealers.
RS20 is not liable for any winnings resulting from a technical error, system disruption, or software bug. Any winnings that are clearly unreasonable and attributable to a technical error may be voided by RS20 following a thorough investigation. Affected members will be notified and the account balance will be restored to its state prior to the error.
If your internet connection drops during an active game session, RS20 will endeavour to save your game state. However, RS20 is not liable for any losses resulting from a connectivity disruption on the member's end. Please ensure you have a stable internet connection before starting a game session on RS20.
RS20 expects all members to act responsibly, honestly, and respectfully while using our platform. The following actions are strictly prohibited and may result in immediate account termination:
You may close your RS20 account at any time by contacting the RS20 customer support team via live chat or email at [email protected]. Before closing your account, please ensure you have withdrawn all eligible balances from your RS20 account. Unclaimed funds remaining after a closure request is submitted may be subject to RS20's specific policy on such matters.
RS20 reserves the right to suspend or terminate any member account at any time, with or without prior notice, for reasons including but not limited to a breach of these terms, fraud or suspicious activity, failure to submit requested verification documents, or a request from a relevant authority. In the event of a legitimate termination, any eligible account balance will be returned to the member via their original payment method.
RS20 provides an online entertainment platform on an "as-is" basis. To the extent permitted by applicable Malaysian law, RS20 is not liable for:
RS20's maximum liability to any member under any circumstances is limited to the total net deposits made by that member in the 30 days preceding the claim.
RS20 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time due to operational requirements, legal changes, or platform improvements. When significant changes are made, RS20 will endeavour to notify members via in-platform notifications or the email address registered to your account.
The "Last Updated" date shown at the top of this document indicates when these Terms were last reviewed. You are responsible for checking the RS20 Terms & Conditions periodically to ensure you remain informed of the latest rules applicable to your use of the platform.
These RS20 Terms & Conditions shall be interpreted and enforced in accordance with the laws of Malaysia. Any dispute arising in connection with these Terms or the use of the RS20 platform that cannot be resolved through amicable negotiation between the parties involved shall be referred to the exclusive jurisdiction of the competent courts of Malaysia.
RS20 operates in accordance with principles that comply with relevant Malaysian laws. Members are responsible for ensuring that their participation in online casino games is lawful under the laws and regulations applicable to them personally in their location.
If you have any questions, concerns, or feedback regarding these rs20 Terms & Conditions, or any other aspect of your use of our platform, please reach out to the rs20 customer support team through the following channels:
We understand that reading through lengthy legal documents is not something most people enjoy. That is why RS20 has made every effort to write our Terms & Conditions in plain, accessible language — not in legalese filled with confusing technical phrases. Below is a straightforward summary of the most important things you need to know as an RS20 member.
The first point we want to make clear is that the RS20 Terms & Conditions exist to protect both parties — you as a member, and RS20 as a platform. These terms are not a tool for RS20 to avoid its obligation to pay out legitimate winnings. In fact, over more than six years of operation, RS20 has paid out winnings exceeding RM420 million to over 500,000 members across Malaysia — and that outstanding payment record is tangible proof that we honour our own Terms.
One topic that often raises questions among new Malaysian players is the bonus wagering requirement. This is the requirement to "roll over" bonus funds a set number of times before they can be withdrawn. For example, if the wagering requirement is 20x and you receive a bonus of RM100, you would need to place total bets of RM2,000 before any winnings generated from that bonus can be withdrawn. RS20 sets reasonable wagering requirements and we always state them clearly in each promotion's terms, so there are no surprises. If you are unsure about the wagering requirement on any RS20 bonus, don't hesitate to ask our support team before accepting it.
When it comes to the security of your RS20 account, we take this matter very seriously. The 256-bit SSL encryption we use is the same security standard employed by Malaysia's leading banking institutions, such as Maybank and CIMB. This means every piece of information you submit to RS20 — from your login credentials to your identity card number — is protected against unauthorised third-party access. That said, RS20 cannot safeguard your account if you share your password with others or use a password that is easily guessed. We encourage all RS20 members to use a strong, unique password for their RS20 account.
Regarding the "one account only" rule – this is one of the terms rs20 enforces most strictly. Players who register multiple accounts, whether using their own identity or someone else's, are not only breaching rs20's Terms but also cheating other players who compete fairly. rs20's detection system employs multiple technologies to identify duplicate accounts, and once detected, all accounts involved will be closed and any funds and bonuses forfeited without compensation. It simply isn't worth the attempt – so please play fair and create only one rs20 account.
Finally, on the topic of responsible gaming — this is not merely a phrase RS20 includes in its terms to satisfy a formal requirement. We genuinely care about the well-being of every one of our members. If at any point you feel that gaming is beginning to affect your finances, relationships, or overall well-being, RS20 has the tools and resources to help. The self-exclusion feature can be activated in under two minutes directly from your RS20 account. We can also provide referrals to professional support organisations if needed. Remember — RS20 is for entertainment, and entertainment should always be enjoyable, never a burden.
Simple answers to the most frequently asked questions about rs20's Terms & Conditions
RS20 believes that players who understand the terms play smarter and enjoy the experience more. Register a free RS20 account today, claim a welcome bonus of up to RM500, and join over 500,000 Malaysian players who already trust our platform.
Minimum deposit RM10 • Withdrawals in under 5 minutes • 24/7 Malay-language support