RS20 takes our responsibility to protect every member's privacy and data security seriously. This document transparently explains how we collect, use, store, and protect your personal information when you use the RS20 platform.
These are the data protection principles RS20 upholds for every Malaysian member
All data transmitted between your device and RS20's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading financial institutions such as Maybank and CIMB. This means your personal information and payment details cannot be intercepted by unauthorised parties while in transit.
RS20 has never sold, lent, or shared members' personal information with any third party for marketing or commercial purposes without their explicit consent. Your data is not a tradeable commodity — it is a trust that RS20 holds with the utmost responsibility.
Only RS20 staff who require access to member data for operational purposes are permitted to view that information, and only to the extent necessary for their role. All access to the RS20 member database is logged and periodically audited to ensure no internal misuse occurs.
RS20 believes that you as a member have rights over your own personal data. You may request to view the data we hold, request a correction if there are any errors, request deletion of your data in certain circumstances, and withdraw your marketing consent at any time. RS20's support team will assist you in exercising these rights.
The RS20 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and other relevant regulations. RS20 continuously monitors developments in Malaysia's data protection legal landscape and updates our policy as needed to ensure ongoing and comprehensive compliance.
The RS20 Privacy Policy is not a static document written once and left unchanged. We review and update it regularly to reflect developments in industry practices, security technology, and legal requirements. Whenever significant changes are made, RS20 will notify members via in-platform notifications or their registered email address.
RS20 is an online casino platform operating for the Malaysian market, offering a wide range of entertainment games including slots such as Dragon Hatch, Caishen Wins, and Rome Golden Age, number games such as Lucky Keno, card games such as Joker Poker, and live casino games with live dealers including Live Craps and Live Big Small. We have been in operation since 2018 and have served over 500,000 members across Malaysia.
In operating the RS20 platform, we necessarily collect and process certain personal information about our members. This Privacy Policy sets out in detail what data we collect, why we need it, how we use it, who may access it, and what rights you have in relation to that data.
RS20 acts as the "data controller" for all personal information collected through our platform. This means we are fully responsible for ensuring your data is collected, used, and protected in accordance with applicable data protection laws in Malaysia, most notably the Personal Data Protection Act 2010 (PDPA).
📌 Important Note from RS20: By registering an RS20 account and using our platform, you grant RS20 consent to collect and process your personal data in the manner described in this Privacy Policy. You may withdraw this consent at any time by contacting us, though this may mean you are no longer able to use some or all of RS20's services.
When you register an RS20 account or use our services, you directly provide us with the following information:
When you use the RS20 platform, our systems automatically record the following technical information for operational and security purposes:
RS20 uses members' personal data only for legitimate and necessary purposes. The following are the primary purposes for which data is used at RS20:
💡 RS20's Commitment: We will not use your personal data for any purpose beyond those stated above without first obtaining your specific consent. If you receive marketing communications from RS20 and no longer wish to do so, you can unsubscribe via the link included in every email or by contacting the RS20 support team.
RS20 does not sell or rent your personal data to any third party. However, there are limited circumstances in which RS20 may need to share your information with certain parties:
RS20 invests heavily in security infrastructure to ensure every member's personal data is protected to the highest industry standards. The following are the security layers we have put in place:
While RS20 takes all reasonable steps to protect your data, no security system in the world is 100% impenetrable. You also play an important role in keeping your RS20 account secure — use a strong, unique password, never share your login credentials, and report to RS20 immediately if you suspect your account has been accessed without authorisation.
The RS20 platform uses cookies and similar tracking technologies to enhance your gaming experience and ensure the platform functions correctly. Here are the types of cookies RS20 uses:
You can manage cookies through your internet browser settings. Most modern browsers — including Chrome, Safari, Firefox, and Edge — allow you to view, delete, and block cookies. Please note, however, that disabling certain cookies may affect the functionality of the RS20 platform and your overall gaming experience.
As an RS20 member and as a Malaysian citizen or resident, you have certain rights regarding your personal data that RS20 is obligated to respect and fulfil:
You have the right to request a copy of the personal data RS20 holds about you. We will provide this information in a clear, easy-to-understand format within 30 days of receiving your request.
If you find that any information RS20 holds about you is inaccurate or out of date, you have the right to request a correction. We encourage you to keep your RS20 profile information up to date at all times.
In certain circumstances, you have the right to request that RS20 delete your personal data. This right is subject to RS20's obligation to retain certain data for legal, security, or dispute resolution purposes.
You may withdraw your consent for RS20 to process your data at any time, particularly for marketing purposes. Withdrawing your consent does not affect the validity of any processing that took place prior to the withdrawal.
You have the right to object to RS20 processing your data for certain purposes, in particular for direct marketing. RS20 will cease processing your data for those purposes upon receiving a valid objection from you.
In certain circumstances, you have the right to receive the personal data you have provided to RS20 in a structured, machine-readable format, for the purpose of transferring it to another service provider should you choose to do so.
To exercise any of the above rights, please contact the RS20 support team via live chat on the platform or by emailing [email protected]. RS20 will respond to your request within 14 business days and aim to resolve it within 30 days.
RS20 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. The following are general guidelines for data retention periods at RS20:
RS20 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data protection practices, updates to relevant Malaysian laws and regulations, or improvements in how we manage the RS20 platform. The "Last Updated" date at the top of this page will always indicate when this Privacy Policy was last reviewed.
When significant changes are made to this Privacy Policy, RS20 will endeavour to notify you via a prominent in-platform notification, an email to your registered address, or a login pop-up asking you to review and acknowledge the changes. Your continued use of the RS20 platform following the publication of any amendments constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding how RS20 handles your personal data, or if you wish to exercise any of your privacy rights, please reach out to us through the following channels:
We understand that privacy policy documents often read like dry academic papers — full of legal jargon and technical phrases that confuse more than they clarify. That's why RS20 wants to take a moment to walk you through the key points of our Privacy Policy in a more natural, digestible way, like a straightforward conversation between two adults.
First, let's address the most fundamental question: why does RS20 need to collect your personal data at all? The short answer is — we cannot operate without it. Think of it like opening a savings account at a bank. The bank needs to know who you are, where you live, and how to reach you. RS20 is no different. When you register and make a deposit using Touch 'n Go eWallet or GrabPay, our system needs to know who you are in order to process transactions correctly, ensure winnings are credited to the right account, and make sure our platform is not misused for illegal activity.
Another question new Malaysian players frequently ask RS20 is: "Will RS20 sell my data to other companies?" Our answer is an unequivocal no. RS20 has never sold, lent, or shared members' personal data for third-party marketing purposes. This isn't just an empty promise — it's a principle we stand by, because we believe member trust is RS20's most valuable asset, and no amount of money can replace it. The only situations in which RS20 may share your data with another party are when it is necessary to process your payment (for example, information that must be passed to the FPX Maybank2u system to facilitate your withdrawal), or when required by Malaysian law.
On the subject of technical security — we take this seriously. The 256-bit SSL encryption referenced throughout this document is not just a technical term that sounds impressive. It means that when you type your RS20 account password or enter your payment details, that data is immediately encrypted into an unreadable code before it travels across the internet. Even if someone were to intercept that data in transit, all they would find is a meaningless jumble of random characters. This is the same security standard used by Malaysia's largest banking institutions — and RS20 applies it to protect every member, whether you play with RM10 a day or thousands of ringgit a week.
One area RS20 cares deeply about is account security from the inside out. External threats are not the only concern — sometimes the risk comes from our own habits. Every year, millions of online accounts around the world are compromised not because of sophisticated hackers, but because account holders use easily guessed passwords like "123456" or "password", or share their login details with friends or family. RS20 encourages all members to use a long, complex, and unique password for your RS20 account — and not to reuse it for other accounts. If RS20 offers two-factor authentication (2FA), we strongly recommend enabling it for an extra layer of protection.
Finally, regarding your rights as an RS20 player over your personal data — this is something we want more members to be aware of. You are not merely a passive RS20 customer; you have legal rights that you can exercise. If you want to know what data RS20 holds about you, you can request it and we are obligated to provide it. If any information is inaccurate, you can ask for it to be corrected. If you decide to close your RS20 account and want your data deleted, we will do so to the extent permitted by legal requirements. RS20 takes these rights seriously, and we have a Bahasa Malaysia-speaking support team ready to help you exercise them whenever you need.
Straightforward answers to the most common questions about data protection and privacy at RS20 Malaysia
Over 500,000 Malaysian players have trusted RS20 with their personal data since 2018 — and we have never let that trust down. Create a free RS20 account today, enjoy a welcome bonus of up to RM500, and play with full confidence that your privacy is always our priority.
256-bit SSL Encryption • No Data Selling • 24/7 Bahasa Malaysia Support